Refund policy

At Glitchy Feels, we want you to love what you ordered. If something isn't right, we're here to help. Please read our refund policy carefully before making a purchase.

3.1 Return Window

You have 30 days from the date your order is delivered to request a return, exchange, or store credit. After 30 days, we are unable to offer a refund or exchange.

3.2 Your Options

We offer three flexible resolution options:

•       Full Refund: A refund to your original payment method, processed within 5-10 business days after we confirm your return or approve your claim.

•       Store Credit: Credit issued to your account for use on a future purchase. Store credit does not expire.

•       Exchange: Swap your item for a different product of equal or lesser value. If the new item is of greater value, you will be charged the difference.

3.3 Eligible Items

To be eligible for a return or exchange, items must be:

•       Unused, undamaged, and in their original packaging.

•       Accompanied by proof of purchase (order number or confirmation email).

3.4 Non-Returnable Items

The following items are not eligible for return or refund:

•       Items marked as final sale.

•       Items damaged due to misuse, accidents, or normal wear and tear.

•       Items returned without prior authorization.

3.5 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@glitchyfeels.com within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, refund, or store credit at no additional cost to you.

3.6 Return Shipping

Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

3.7 International Orders

For international orders, we handle refund and exchange claims on a case-by-case basis. Return shipping for international orders is the responsibility of the customer. Please note that customs duties and taxes are non-refundable.

3.8 How to Start a Return

Email us at support@glitchyfeels.com with your order number and reason for return. Our team will respond within 2 business days with next steps.